Scope of Application

This policy applies to the collection and processing of personal information by Fangchenggang Lvkang Spice Co., Ltd. ("we" / "us") on www.lvkangspices.com and its affiliated sites, online store, and customer service channels.

Information We Collect

• Account InformationName, phone number, email address, shipping address, etc.;
• Transaction InformationOrder, invoicing, payment, and logistics data;
• Site DataCookies and behavioral logs (used for fraud prevention and service improvement);
• Business Cooperation DataCompany name, tax and compliance information (B2B customers only).

Purpose of Use

• To fulfill orders, shipping, after-sales service, and customer support;
• To improve products and service experience, and conduct necessary analytics and security analysis;
• With your consent, to send you information or promotions related to organic spices.

Information Sharing & Cross-border Transfer

We do not sell personal information to unrelated third parties. To complete logistics, payment, customs clearance, and compliance, we may share necessary data with carefully vetted partners who have signed confidentiality agreements. Cross-border transfers will follow encryption and data minimization principles in compliance with applicable laws.

Data Security & Retention

We employ access controls, encrypted storage, and least-privilege principles. Order and compliance data is typically retained for 5 years or as required by law. Data beyond the retention period will be anonymized or deleted.

Your Rights

• Access, correct, delete, or export your personal information;
• Withdraw consent, restrict, or object to specific processing;
• To unsubscribe from marketing or exercise the above rights, please contact: [email protected].

Protection of Minors

We do not knowingly provide services to children under 14 years of age. If you believe we have inadvertently collected such information, please contact us for prompt deletion.

Contact Us

Policy Updates

We may update this policy due to legal or business changes. Material changes will be announced on-site or notified by email. Continued use of our services constitutes acceptance of the updated policy.